Terms of Service

Please read these Terms of Service (“Terms”) carefully before using the Reclaimed Wellness platform. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. About Our Services

Reclaimed Wellness, Inc. (“Reclaimed”) operates a telehealth platform that connects patients with licensed healthcare providers for the purpose of prescribing and managing wellness treatments. We are a technology platform — not a medical practice. The practice of medicine and the provision of healthcare services are performed by licensed, independent providers who use our platform to deliver care.

Reclaimed does not employ the providers who prescribe treatments through our platform. These providers are independent practitioners who contract with Reclaimed to use our technology infrastructure. Your clinical relationship is with your assigned provider, not with Reclaimed.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Reside in a U.S. state where we provide telehealth services
• Provide accurate and complete information about your identity and health history
• Not use our Services as a substitute for emergency medical care

3. Medical Disclaimer

The information provided on our platform, including treatment descriptions, benefit claims, and educational content, is for informational purposes only and does not constitute medical advice. All medical decisions, including the prescribing and administration of treatments, are made by licensed healthcare providers based on your individual health assessment.

Results may vary. Clinical study data referenced on our platform represents aggregate outcomes from research studies and may not reflect your individual experience with any treatment.

If you are experiencing a medical emergency, call 911 immediately. Reclaimed cannot provide emergency medical services.

4. Telehealth Consent

By using our Services, you consent to receive healthcare services via telehealth technology. You understand that:

• Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means
• The quality of care may differ from in-person care due to the inability to conduct a physical examination
• Technical failures may interrupt or prevent the delivery of telehealth services
• Security protocols protect the confidentiality of your health information, but no technology is completely secure
• You have the right to withhold or withdraw consent for telehealth at any time

5. Prescription Medications

Prescription medications dispensed through our platform may only be used by the patient for whom they are prescribed. You agree not to share, sell, or transfer any prescription medication obtained through our platform to another person.

Prescription medications require approval from a licensed provider. Reclaimed does not guarantee that any particular treatment will be approved for you. Provider decisions regarding prescribing are made based on clinical judgment and are not subject to appeal through Reclaimed.

6. Subscriptions and Billing

Our Services are offered on a monthly subscription basis for ongoing treatments. By enrolling in a subscription, you authorize us to charge your payment method on a recurring monthly basis. You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period.

Due to the prescription nature of our products, we generally do not accept returns once a treatment has shipped. If you have a quality concern with a product, contact us at hello@reclaimedwellness.com within 7 days of receipt.

7. Prohibited Uses

You agree not to:

• Provide false or misleading health information during your intake
• Use our Services for any unlawful purpose
• Attempt to circumvent the provider review process
• Resell or redistribute prescription medications obtained through our platform
• Use our platform to obtain medications for anyone other than yourself

8. Intellectual Property

All content on our platform — including treatment descriptions, educational content, design, and trademarks — is the property of Reclaimed Wellness, Inc. or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Reclaimed, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, including any clinical outcomes of your treatment. Our total liability to you for any claims arising from these Terms or your use of the Services shall not exceed the amount you paid to Reclaimed in the three months preceding the claim.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on our website and updating the “Last updated” date. Your continued use of our Services after the changes take effect constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms should be directed to hello@reclaimedwellness.com.