Privacy Policy

This Privacy Policy describes how Reclaimed Wellness, Inc. (“Reclaimed,” “we,” “us,” or “our”) collects, uses, and shares information about you when you use our website, mobile applications, and telehealth services (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Identification Information

We collect information you provide directly, including:

• Name, date of birth, and contact information (email, phone, address)
• Account credentials (username and encrypted password)
• Payment information (processed by our PCI-compliant payment processor; we do not store full card numbers)
• Communications with our team and providers

Protected Health Information (PHI)

As a telehealth platform, we collect Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), including:

• Medical history, current medications, and allergies
• Health intake questionnaire responses
• Lab results and other diagnostic information you share
• Communications with your provider
• Treatment records and prescription information

Your PHI is treated with the highest level of protection under applicable federal and state law, including HIPAA. We maintain administrative, technical, and physical safeguards appropriate to the nature and sensitivity of your health information.

Usage and Technical Information

We automatically collect certain information when you use our Services, including:

• Device type, operating system, and browser information
• IP address and approximate location
• Pages visited and features used
• Referral URLs and search terms

How We Use Your Information

We use your information to:

• Provide telehealth services and facilitate provider consultations
• Process and fulfill your orders
• Communicate with you about your treatments and account
• Ensure the safety and effectiveness of our clinical protocols
• Comply with legal and regulatory obligations
• Improve our services and user experience
• Send you relevant health information with your consent

HIPAA and Your Health Information

Reclaimed operates as a HIPAA-covered entity and business associate. We have implemented comprehensive policies and technical safeguards to protect your PHI. Your health information will not be sold, shared with advertisers, or disclosed for marketing purposes without your explicit written authorization.

We may disclose your PHI to healthcare providers involved in your care, to business associates who perform services on our behalf under Business Associate Agreements, and as required by law (e.g., public health reporting, law enforcement).

You have the right to access, correct, and request deletion of your health records as permitted under HIPAA. To exercise these rights, contact our Privacy Officer at privacy@reclaimedwellness.com.

Data Sharing

We do not sell your personal information or PHI. We share information only with:

• Licensed providers on our platform who are involved in your care
• Pharmacy partners for prescription fulfillment
• Payment processors for transaction processing
• Technology partners under strict contractual obligations
• Regulatory authorities as required by law

Data Security

We use industry-standard encryption (TLS 1.3) for all data in transit and AES-256 encryption for data at rest. Our infrastructure is hosted in SOC 2 Type II certified facilities. We conduct regular security audits and penetration testing. All team members with access to PHI undergo HIPAA training.

Data Retention

Medical records are retained for a minimum of 7 years from the date of last service, or longer as required by applicable state law. Account information is retained for the duration of your account and for a reasonable period after closure. You may request deletion of non-health-record data at any time.

Your Rights

Depending on your location, you may have rights including:

• Right to access the personal information we hold about you
• Right to correct inaccurate information
• Right to request deletion (subject to legal retention requirements)
• Right to opt out of marketing communications
• Rights specific to your state of residence (e.g., California CCPA rights)

Cookies and Tracking

We use cookies and similar tracking technologies to provide a functional website experience, remember your preferences, and analyze site usage. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our Services.

Contact Us

Questions about this Privacy Policy or our data practices should be directed to our Privacy Officer at privacy@reclaimedwellness.com.